S Customer Care – The Modest Maven
10% OFF ONLINE ORDERS · APPLIED AUTOMATICALLY IN YOUR BAG · DELIVERY: TRINIDAD TT$40 · TOBAGO TT$60

Customer care

Everything you need before you order.

Delivery, sizing, exchanges and direct help are gathered in one place.

01

Delivery and payment

Delivery is available throughout Trinidad and Tobago within 2–3 business days.

TrinidadTT$40
TobagoTT$60

Pay the courier upon delivery using cash, Linx or credit card. Card information is not collected or stored by this website.

02

Returns and exchanges

Contact us within 24 hours of delivery to request an exchange. Items must be unused, unworn and unwashed, with their tags, packaging and hygiene seals intact.

Damaged, defective or incorrect items

Contact us within 24 hours and send your order number along with clear photographs of the item and packaging. When the problem is ours, we cover the return and redelivery costs.

Items excluded for hygiene reasons

Swimwear, bodysuits, undergarments, earrings, beauty items and opened hygiene-sealed products cannot be returned because of fit or a change of mind. This does not apply when an item arrives damaged, defective or incorrect.

Exchanges and store credit

Approved returns receive an exchange or store credit. Cash refunds are not offered. If you selected the wrong size or changed your mind, you are responsible for the return and replacement delivery costs.

03

Size guide

Product sizing varies by style and supplier. Open the chart on the individual product page and compare it with your own body measurements before ordering.

BustMeasure around the fullest part of your chest.
WaistMeasure around the narrowest part of your natural waist.
HipsMeasure around the fullest part of your hips.

Please choose from the supplier chart carefully. The Modest Maven does not select a size on a customer’s behalf.

04

Frequently asked questions

Where do you deliver?
Throughout Trinidad and Tobago. Delivery costs TT$40 in Trinidad and TT$60 in Tobago.
How long does delivery take?
Delivery normally takes 2–3 business days, depending on your location and the courier schedule.
How do I choose my size?
Open the size chart on the product page and compare the listed measurements with your own. Sizing varies by style, so use that product’s chart rather than choosing from your usual size alone.
Which payment methods are accepted?
Pay the courier upon delivery using cash, Linx or credit card.
How is product availability confirmed?
Stock shown online is updated regularly. After checkout, you will receive an automatic email confirming that we received your order. In the rare event that an item or selected size becomes unavailable, we will contact you promptly to offer an alternative or cancel the affected item before delivery.

05

Contact

Need help with an order?

Send us a message and a real person will respond within one business day. Include your order number for faster assistance.